Product shows ANY sign of physical damage or misuse that may have caused the defect.Refunds will only be issued back to the original form of payment or as a store credit.Ī 10% return processing fee may be applied under the following circumstances: ALL SHIPPING CHARGES FROM THE ORDER ARE NON REFUNDABLE. The customer is responsible for shipping charges for non-defective items. Any refund or replacement will be issued within 48 hours of the returned item being received. When repackaging the items to be returned, please ensure all pieces received are included. If we approve the return or exchange, we will provide instruction on shipping the product(s) back to us. It is your responsibility to check the order on arrival. We cannot exchange incorrect items that have been opened. PLEASE INSPECT ALL ITEMS RECEIVED IN YOUR PACKAGE BEFORE OPENING. This includes, but is not limited to:Īdditionally, clearance items are final sale and cannot be returned. This period begins on the day the product is delivered.įor safety reasons, we do not accept returns or exchanges on consumable items that have been opened or used. Our products (excluding disposable devices) carry an industry standard 14 day warranty against manufacturing defects or failure. PLEASE NOTE: Scratches/Discoloration are considered normal wear and tear and will not be covered under warranty. Also provide any photos or video of the damaged or defective items.Īny manufacturer defects such as cosmetic damage from manufacturing, dead on arrival, or any missing/incorrect items must be reported within 24 hours of receipt of your order. Please contact customer service to initiate a return or exchange request by emailing Be sure to include your name, order # and reason for the return.
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